Data controller
The data controller is JET-VIP.COM (SASU), 2 avenue Jean Monnet, 26000 Valence, France. No data protection officer has been appointed. For any question: management@jet-vip.com.
Data we collect
Quote request (form and virtual assistant): name, email or phone number, route, dates, number of passengers and any information you enter freely.
Virtual assistant conversations: message content is only sent to JET-VIP.COM if you submit a request.
Technical data: IP address and server connection logs, needed for security and the proper operation of the site.
Please do not send health data through this site. For a medical transport, contact ambulanceflight.com.
Purposes and legal bases
Answering your request, preparing a quote and organising the flight: pre-contractual measures and performance of a contract.
Securing the site and preventing abuse (anti-spam field, rate limiting): legitimate interest.
Managing the commercial relationship and meeting our legal, accounting and tax obligations: legitimate interest and legal obligation.
Recipients and processors
Your data is intended for authorised JET-VIP.COM staff and, where your request requires it, for the air carriers and providers involved in organising the flight. It is neither sold nor rented.
Technical providers: Gandi SAS (hosting and email, France); Avinode (flight search tool embedded on the home page and the search page); Google (display of reviews, when that feature is active). Where a provider is located outside the European Union, the transfer is covered by the safeguards provided by the GDPR, including standard contractual clauses.
Retention
Request without follow-up: 3 years from the last contact. Client: the duration of the commercial relationship, then the statutory retention period for accounting records (10 years). Technical logs: 12 months at most.
Security
We apply appropriate technical and organisational measures: encrypted connection (HTTPS), restricted access, protection against automated submissions.
Your rights
You have the rights of access, rectification, erasure, restriction, objection and portability, and the right to set instructions for your data after your death. To exercise them: management@jet-vip.com. We reply within one month. You may also lodge a complaint with the CNIL: cnil.fr.
Automated decisions
No decision producing legal effects is taken solely by automated means.
Changes
This policy may change. The online version, with its update date, prevails.
Last updated: 30 October 2026